To foster vibrant, collaborative communities through innovative community management services, prioritizing education, empathy, and outstanding customer care.
COMPANY HISTORY
Founded in 1985 by Randall and Nancy Tidwell, PPM is a second-generation, locally owned, family-operated company rooted in a passion for community excellence. Before launching PPM, Randall served on his community’s Board of Directors, where he recognized a gap in professional management tailored to community associations. At the time, North Carolina’s management firms primarily focused on leasing and apartments, leaving local neighborhoods underserved. With a vision to elevate community management, Randall and Nancy pioneered professional community association management services, setting a new standard for quality and care across the state.
In 1987, PPM proudly began managing Shepherd’s Vineyard, a new development in Apex, NC—a partnership we cherish to this day. Demonstrating their innovative spirit, Nancy collaborated with a local software developer in 1989 to create a custom HOA management software, revolutionizing client service. This forward-thinking approach predated industry adoption, with competitors only embracing similar technology in 2002. Today, PPM continues to lead the industry, leveraging cutting-edge technology to enhance communication, streamline operations, and empower the homeowners and communities we serve. Discover how our technology tools drive efficiency and connection here.
In 2020, Brooke Tidwell, Claire Leffler, and Matt Leffler acquired PPM, ushering in a new era of growth and innovation. Under their visionary leadership, PPM has expanded from its roots in the Triangle to deliver exceptional management services across North Carolina. To support this strategic growth while maintaining our commitment to client and community excellence, a dedicated middle management team was introduced in 2023. This team provides enhanced support to our community managers and clients, ensuring personalized, high-quality service at every level. Learn more about our dynamic leadership team here.
PPM has been a steadfast champion of the North Carolina Chapter of the Community Associations Institute (CAI-NC) and the NC Legislative Action Committee (LAC), prioritizing education as a cornerstone of professional excellence. By fully funding CAI-NC training for our community managers and board members, we invest strategically in the growth of our team, our clients, and the future of community association management.
Our dedication shines through at events like the 2025 Board 101, where 42% of attendees were PPM clients—a remarkable figure that far exceeds our market share in North Carolina. This strong representation underscores the transformative impact of empowering board and community members through education. PPM’s leadership team continues to play a pivotal role, serving on CAI-NC’s peer-nominated Board of Directors and various committees, driving innovation and advocacy statewide.
Our commitment to excellence is further evidenced by the achievements of our management team and clients. In 2025, PPM-managed communities earned four of the nine prestigious “Seal of Distinction” awards granted statewide. These honors recognize communities that excel in objective standards, including finance, insurance, reserves, governance, and policy enforcement. We are immensely proud to partner with such outstanding communities and to lead the way in fostering professional and operational excellence across North Carolina.
PPM now serves more than 270 communities and represents over 36,000 homeowners throughout North Carolina. Plus, PPM is one of a handful of companies in North Carolina with the Accredited Association Management Company (AAMC) designation. With an experienced staff of over 50 employees, we are committed to strengthening our relationship with our clients by managing our growth, focusing on continued education, and using the latest industry-specific technologies.
