Locally Owned and Family Operated
For over 40 years, Professional Properties Management of Raleigh (PPM), Inc. has proudly served North Carolina’s community associations, growing alongside the state’s vibrant population. As a family-owned and operated company, we deliver personalized, consistent service rooted in our deep connection to the communities we serve. Our team of 54 dedicated professionals — all of whom are proud North Carolinians — reflects our commitment to strengthening local neighborhoods. We’re excited to continue expanding with individuals passionate about enhancing the places we call home.
Unparalleled Quality of Service
Partnering with PPM means working with a seasoned team boasting an average employee tenure of 10 years. Nearly half of our managers hold the prestigious Professional Community Association Manager (PCAM) designation — the highest certification in the industry — and our management team averages 13 years of experience. Each community we serve is assigned a dedicated community manager, ensuring consistent service and minimal turnover compared to industry standards. PPM is also one of the few companies in North Carolina to earn the elite Accredited Association Management Company (AAMC) designation, a mark of our commitment to excellence.
Our active involvement with the North Carolina Chapter of the Community Associations Institute (CAI-NC) keeps us at the forefront of industry trends. Several PPM managers have served on CAI-NC’s peer-nominated Board of Directors and Legislative Action Committee, enabling us to provide proactive guidance on best practices and legislative updates.
Our dedication to quality is recognized through numerous accolades. Five PPM managers have received the statewide Portfolio Manager of the Year award, and our communities have earned dozens of prestigious honors, including the 2024 CAI-NC Community Association Seal of Distinction, representing 25% of all recipients statewide. We’re also proud to partner with several developers named Developer of the Year, reflecting our collaborative success.
Strategic Management of Growth
At PPM, we prioritize quality over quantity. By carefully balancing the number and type of communities assigned to each manager, we ensure every client receives the attention they deserve—even if it means declining new prospects. Our thoughtful approach to staffing considers each community’s short- and long-term needs, fostering sustainable partnerships.
Our organizational structure is designed to empower our managers. Each manager is paired with a Vice President for mentorship and support, enhancing their ability to meet the unique needs of the communities we serve. Today, PPM manages over 270 communities, representing more than 37,000 homeowners across North Carolina, with a focus on personalized service.
Commitment to Education
Education is at the heart of PPM’s mission. Our managers participate in ongoing continuing education, including structured training programs and active involvement in CAI-NC committees, ensuring they stay ahead of industry trends. We cover all costs for manager education, reinforcing our dedication to professional growth.
We are dedicated to empowering our clients, equipping board members and homeowners with the knowledge and tools to excel. New board members benefit from a comprehensive Board 101 presentation, delivered by a dedicated member of our leadership team, ensuring a confident start. Our bi-monthly newsletter delivers valuable insights from our executive team, keeping boards informed and engaged. PPM proudly covers the cost of CAI-NC board member education, resulting in the highest participation rate at statewide industry events. For seasoned board members, we offer regular webinars tailored to key topics such as insurance, governance, and financial management. At PPM, we believe community begins at your front door, and we’re committed to supporting every step of your journey as a homeowner or board member.
Cutting-Edge Technology
PPM leverages advanced technology to provide seamless, 24/7 access to critical information for homeowners, board members, real estate agents, and industry partners. Our website features SMS and Webchat options, plus online forms for convenient submissions. Our fully integrated software system offers a mobile app and user-friendly dashboard with real-time visibility into:
- Account balances and payment history
- Status of architectural applications, work orders, and compliance matters
- Online submissions for architectural applications and work orders
- Digital amenity reservations, access fob/card/sticker ordering, and payments
- Real-time payment processing and automatic recurring payment updates
Trusted Vendor Relationships
PPM partners with North Carolina’s most reputable contractors, thoroughly vetted to uphold the fiduciary responsibilities of the boards we serve. Our software provides real-time visibility into work order progress, giving board members and homeowners confidence that requests are handled promptly and professionally.
Commitment to Local Charities
At PPM, giving back is part of who we are. We’re proud to support local charities that strengthen the communities we serve. Learn more about our charitable initiatives here.
