Locally-Owned and Family-Operated
PPM has been serving associations in North Carolina for over 40 years, and we are proud to have grown alongside the population of our state. Plus, because we are family-owned and operated, our clients receive personable and consistent service from people who know (and love!) the area we support. 94 percent of our staff members are North Carolinians, and we look forward to continuing to grow our company with the people of our state who are committed to improving our local communities!
Quality of Service
With PPM, you partner with an experienced and proficient staff with an average employee tenure of 10 years. Nearly half of our managers have completed their PCAM (the highest certification in the industry) and our management team has an average of 13 years of experience. Our clients can rest assured that PPM has a dedicated community manager for each association that we work with, offering a consistent management style and minimal manager turn over compared to industry standard. Plus, PPM is one of just a handful of companies in North Carolina with the Accredited Association Management Company (AAMC) designation.
Management of Growth
PPM clients receive the attention they deserve by managing the quantity and type of community each manager is assigned, even if that means refraining from taking on additional prospects. Our proactive approach to staffing helps ensure our manager portfolios are well-thought out in consideration of each community’s short-term and long-term needs.
In addition to well-balanced portfolios, our comprehensive management structure is designed to support our community managers, ensuring they are setup for success. Each manager is paired with a Vice President for mentoring and guidance, fostering their growth and ability to meet the specific needs of the communities we serve.
Focus on Education
PPM requires continuing education courses to ensure that our managers are constantly enriching their property management skills while staying in touch with the latest industry trends. PPM’s dedication to manager education involves a comprehensive approach, including a structured manager education team, our commitment to paying for all manager education, and manager participation in various committees with the Community Associations Institute of North Carolina (CAI-NC).
At PPM, we believe community starts at your front door. This means supporting board members and homeowners by facilitating education on best practices, industry trends, and more. In addition to a bi-monthly newsletter for our board members, we cover the cost of board member education through CAI-NC for all our clients. We are proud that PPM’s board members consistently represent the highest percentage of board members participating in statewide industry educational events. Owning a home and volunteering for your community’s board of directors is an important and sometimes intimidating obligation, and PPM is here to set you up for success.
Relationships with our Vendors
The importance of vendor relationships with the most reputable contractors in the area ensures client satisfaction. PPM properly screens all vendors to assist the board with its fiduciary obligations. Further, our software system offers board members and property owners real-time visibility into work order requests, providing comfort in knowing that requests are reviewed and completed in a timely manner.
Implementation of Latest Technologies
PPM’s fully integrated software system allows homeowner and board member access to community and property-specific information via email, text message and a mobile app at your discretion.
