Locally Owned and Family Operated
PPM has been serving community associations in North Carolina for over 40 years, and we are proud to have grown alongside the population of our state. Plus, because we are family-owned and operated, our clients receive personable and consistent service from people who know (and love!) the area we support. We have a proficient staff of 47 employees, 94 percent of whom are North Carolinians. We look forward to continuing to grow our company with people who are committed to improving our local communities!
Quality of Service
With PPM, you partner with an experienced staff with an average employee tenure of 10 years. Nearly half of our managers have completed their PCAM (the highest certification in the industry) and our management team has an average of 13 years of experience. Our clients can rest assured that PPM has a dedicated community manager for each association that we work with, offering a consistent management style and minimal manager turn over compared to industry standard. Plus, PPM is one of just a handful of companies in North Carolina with the Accredited Association Management Company (AAMC) designation.
PPM is actively involved with the North Carolina Chapter of the Community Associations Institute (CAI-NC). Several of our managers have served on the peer-nominated Board of Directors and the Legislative Action Committee. Our close working relationship with CAI-NC helps ensure we can navigate industry-related updates, best practices, and related legislation through proactive guidance to our clients.
Throughout the years, five of PPM’s managers have been awarded the distinguished statewide award of Portfolio Manager of the Year. In addition to our award-winning management team, PPM communities have won dozens of statewide awards and we are proud to partner with several developers named Developer of the Year. Most recently, in 2024, many of PPM’s communities were awarded CAI-NC’s prestigious Community Association Seal of Distinction, a recognition given to associations that show strong governance, effective management, and adherence to industry standards. These honors accounted for 25% of communities statewide that received the award.
Management of Growth
PPM clients receive the attention they deserve due to our strategic management of the quantity and type of community that each manager is assigned, even if that means refraining from taking on additional prospects. Our proactive approach with staffing ensures our manager portfolios are well-thought out in consideration of each community’s short-term and long-term needs.
In addition to well-balanced portfolios, our organizational structure is designed to support our community managers, ensuring they are setup for success. Each manager is paired with a Vice President for mentoring and guidance, fostering their growth and ability to meet the specific needs of the communities we serve.
PPM currently serves more than 260 communities and represents over 36,000 homeowners throughout North Carolina.
Focus on Education
PPM requires continuing education courses to ensure that our managers are constantly enriching their property management skills while staying in touch with the latest industry trends. PPM’s dedication to manager education involves a comprehensive approach, including a structured manager education team, our commitment to paying for all manager education, and manager participation in various committees with CAI-NC.
At PPM, we believe community starts at your front door. This means supporting board members and homeowners by facilitating education on best practices, industry trends, and more. New to the board of directors? No problem! We have a dedicated member of our leadership team that meets with newly-elected board members to provide a Board 101 presentation. We also publish a bi-monthly newsletter to all of our board members to ensure consistent communication from our executive team. As a further statement to our commitment to education, we cover the cost of board member education through CAI-NC for all our clients. We are proud that PPM’s board members are the most educated in the state, consistently representing the highest percentage of board members that participate in statewide industry educational events.
Owning a home and volunteering for your community’s board of directors is an important and sometimes intimidating obligation, and PPM is here to set you up for success.
Implementation of Latest Technologies
Our goal is to serve as a comprehensive resource for our clients, real estate agents, and other industry experts. Our website offers an SMS feature and Webchat option so property owners and other third-parties can access the specific information they need 24/7. We also have online forms for convenient submittal for board members and homeowners.
PPM’s fully integrated software system allows homeowner and board member access to community and property-specific information via email, text message and a mobile app. Our communication platform offers owners the following:
- A dashboard with real-time visibility into:
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- Account balance/history
- Status of architectural applications
- Status of work orders
- Compliance matters
- Online architectural application submission and processing
- Digital amenity reservations and access fob/card/sticker ordering and payment
- Online work order submission
- Real-time online payment processing
- Automatically updated recurring payments (for when assessment amounts change)
- Email and text message resident notification options
Relationships with our Vendors
PPM’s partnership with the most reputable contractors in the industry ensures client satisfaction. All vendors are properly screened to assist the board with its fiduciary obligations. Further, our software system offers board members and property owners real-time visibility into work order requests, providing comfort in knowing that requests are reviewed and completed in a timely manner.
Commitment to Local Charities
PPM is committed to giving back to the communities that we love and serve. Check out how we are helping these amazing organizations here.
