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Executive Team

Meet PPM’s Expert Property Management Team in North Carolina

Professional Properties Management of Raleigh (PPM), Inc. is a distinguished Accredited Association Management Company (AAMC), renowned for attracting the industry’s top talent. Our team undergoes continuous training, both on the job and through esteemed organizations like the Community Associations Institute (CAI). With an average employee tenure of 10 years and community managers averaging over 13 years of management expertise, PPM delivers unparalleled professionalism. When you partner with PPM, you gain more than a manager — you gain a dedicated team supported by over 40 years of local association management experience. Discover PPM’s story and origins here.

We are proud to provide exceptional Community and Office Condominium Management Services to homeowner associations across North Carolina and surrounding areas. Contact us today to learn more about our comprehensive HOA Management and Developer Services.

Claire Leffler

Chief Executive Officer

Claire Leffler is CEO and the second-generation co-owner of PPM.  Claire is a graduate of Virginia Tech University with dual Bachelor’s Degrees in Marketing and Spanish.  She started her career at PPM in 2012 after working in marketing and accounting in the DC metro area.  Over the years, she has overseen the growth and restructure of PPM’s accounting department in a manner that has allowed PPM to continue to provide exceptional customer service to our clients.  Claire has extensive experience with PPM’s accounting software and specializes in navigating the loan process for community associations. She enjoys working with HOA board members to provide education on best practices and community-specific financials.

Matt Leffler

Chief Strategy Officer

Matt Leffler joined PPM’s management team in 2012 after relocating from the Washington DC area. Matt is a graduate of Virginia Tech University and has his Association Management Specialist (AMS) designation.  After working as a  Managing Partner for PPM with a focus on business development, Matt became CDO and co-owner of the company in 2020.  Matt has had the opportunity to work with a wide range of developments throughout North Carolina to build a strong knowledge of the local markets and development environment. With a focus on assisting developer clients with successful coordination of new communities, as well as internal business development, he has helped PPM’s clients lay the framework for numerous successful communities focused on fiscal responsibility and resident quality of life.

Jennifer Burch, PCAM

Executive Vice President

Jennifer Burch is a community association manager expert with industry experience dating back to 1999. Jennifer manages a handful of PPM’s largest clients while serving as the main point of contact for both board member training and the onboarding of new homeowner-controlled accounts. In addition to obtaining her Professional Community Association Manager (PCAM) designation in 2011 and serving on several committees with the North Carolina Chapter of the Community Associations Institute (CAI-NC), Jennifer was also selected as a 2018 North Carolina Manager of Excellence recipient.

Kristina Goodman, PCAM

Executive Vice President

Kristina Goodman joined PPM in 2013, bringing with her an extensive background in corporate communications and project management from a variety of industries. In addition to managing a portfolio of single-family properties, Kristina takes the lead on internal company communications and website management. Kristina received her Professional Community Association Manager (PCAM) designation in 2026 from the Community Associations Institute. Kristina is a Raleigh native who graduated from East Carolina University with a Bachelor’s Degree in Communication.

Monique Taylor, PCAM

Executive Vice President

Monique Taylor joined PPM in 2013, having experience in community management and operations since 2006. In addition to managing large-scale development communities as well as a portfolio of single family and villa products, Monique also provides support for PPM communities going through the developer transition process, while taking the lead on the client relations development and implementation. Monique is from the DC area and is certified as a Professional Community Association Manager (PCAM) with the Community Associations Institute (CAI).

Tammy Sanderford, PCAM

VP of Strategic Client Consulting

Tammy Sanderford has worked at PPM since 1994 and is our longest tenured employee. As a Professional Community Association Manager (PCAM), Tammy manages an array of multi-family and planned unit developments.  In 2015, she was awarded the statewide honor of Portfolio Manager of the Year by the North Carolina Chapter of the Community Associations Institute (CAI-NC).  With her vast knowledge of association management and insight into the latest legal changes affecting our industry, Tammy was promoted to PPM’s leadership team in 2023.  Tammy acts as the primary point of contact for legislative matters as well as PPM’s liaison with the Community Associations Institute (CAI). After serving several terms on the CAI-NC Legislative Action Committee, Tammy now volunteers on CAI-NC’s Education Master Planning Committee as well as the Political Action Committee.

Dawn Roscoe, PCAM

VP of Operations and Systems Performance

Dawn Roscoe joined PPM in 2019 with nearly 2 decades of industry experience.  Dawn is a licensed North Carolina Real Estate Broker who studied civil engineering at the University of Nevada-Reno and brought her community management experience to the Triangle in 2013.  Most recently, Dawn earned the Professional Community Association Manager (PCAM) designation from the Community Associations Institute (CAI) in 2023.  Dawn is an active member of CAI and has served as volunteer chair of the the Advancing Professionalism Committee for the North Carolina Chapter of the Community Associations Institute (CAI-NC) since 2022.  Her committee launched the national award-winning Community Association of Excellence Seal of Distinction recognition program, only the third of its kind in the country!  As a current member of the PPM Operations Team, Dawn is an integral part of the PPM education team and directs the publication team who drafts and publishes the board member newsletter.  Dawn has a varied portfolio of townhome, single-family, and estate-style gated communities as well as acting as lead manager & advisor for a large homebuilding partner.  Dawn is committed to fostering client and manager programs aimed to promote industry best practices with the goal of helping clients foster positive, engaging, and harmonious community living.

Brooke Baker, PCAM

VP of Partnerships and Education

Brooke Baker joined PPM as a community manager in 2019 after working as a portfolio manager since 2015. She holds the Professional Community Association Manager (PCAM) and Association Management Specialist (AMS) designations, is a North Carolina State Bar Certified Paralegal (NCCP), and earned a Bachelor’s degree in Psychology from Appalachian State University. At least five of Brooke’s communities have earned CAI-NC’s prestigious Community Association Seal of Distinction, an honor recognizing strong governance, effective management, and adherence to industry best practices. Brooke also serves on PPM’s Operations and Education teams, contributing to company initiatives and supporting improvements that benefit both staff and homeowners. Brooke has been actively involved with the North Carolina Chapter of the Community Associations Institute (CAI-NC), volunteering on several committees including the Strategic Planning Committee, the Triangle Regional Council, and CAI “U.” Through this work, she collaborates with industry leaders—CEOs, attorneys, and other professionals—to develop educational content and identify opportunities to better support community managers and association boards. In addition, she co-presented a CAI-NC–sponsored lecture with an attorney on the importance and history of fair housing, offering critical insight into its legal and ethical implications. She also participated in CAI’s Congressional Advocacy Summit, meeting with congressional leaders and staffers to discuss legislative priorities affecting community associations. Brooke remains committed to finding the best path forward and learning a little more each day.

Claudia Cooper

VP of Administration

Claudia Cooper joined PPM in 2012 and serves as Vice President of Operations and Administration at PPM, where she leads the Administrative team and oversees the company’s operational support functions. Claudia holds a Bachelor of Arts in Secondary English Education from the University of Maryland and has a background in telecommunications operations.

Lisa Bryson

VP of Accounting

Lisa Bryson joined PPM in 2019, bringing with her several years of experience in Association financial management, billing, and a strong background in accounting and accounts receivable. As Vice President of Accounting, Lisa leads the department with a focus on efficiency, accuracy, and collaboration. She works closely with collection attorneys and homeowner boards to resolve delinquent accounts, contributing to PPM’s exceptional record of timely assessment collections with a delinquency rate consistently below the industry standard.

Laura Duncan, PCAM

VP of Client Transitions

Laura Nettles, who joined the PPM team in 2014 with several years of experience in the real estate and property management industries, manages a portfolio of properties for PPM, including single-family and townhome communities, as well as office condominiums. Laura is a Raleigh native who graduated from NC State University with a Bachelor’s Degree in Business Administration. She currently holds her Professional Community Association Manager (PCAM) designation through the Community Associations Institute (CAI).

Alina Cochran, PCAM

Director of Market Insights

Alina Cochran joined the PPM team in 2024, bringing with her almost two decades of experience in the homeowners association management. She has held her Professional Community Association Manager (PCAM) designation from the Community Associations Institute (CAI) since April 2012. Alina is a naturalized citizen who came to the United States in 1999 from Romania with a Bachelor of Science in Management Information Systems from The Romanian-American University in Bucharest. Alina has served two terms on the Board of Directors for North Carolina Chapter of the Community Association Institute (CAI-NC), and she continues her involvement with CAI by volunteering on various committees at chapter and national level.

Kristen Schmidt, AMS

Director of Client Development

Kristen Schmidt joined the PPM team as a portfolio manager in 2017, bringing with her over 10 years of experience in community association management. She currently holds the designation of Association Management Specialist (AMS) from the Community Associations Institute (CAI). Kristen previously served as a member of the North Carolina Chapter of the Community Associations Institute (CAI-NC) Communications and Website Committee for three years and is a two-time recipient of their Shining Star award. She is an eastern North Carolina native who graduated from East Carolina University with a Bachelor’s Degree in Communication.

Anna Sullivan, AMS

Director of Asset Management

Anna Sullivan joined PPM in 2021, bringing with her over 15 years of extensive property management experience thanks to her previous work with mid-rise communities and student/military housing. She is a native of NC who moved back to Raleigh in 2015 after relocating to Atlanta for a short time. Anna is an East Carolina University graduate with a Bachelor’s Degree in English, and she has also earned her Association Management Specialist (AMS) designation from the Community Associations Institute (CAI).

Lynn Peed, AMS

Senior Manager

Lynn Peed has been a member of the PPM management team since 1997, bringing with her immense experience in client and business management thanks to her work at Auburn University. She has earned the Association Management Specialist (AMS) designation and was selected as the 2009 Portfolio Manager of the Year by the North Carolina Chapter of the Community Associations Institute (CAI-NC). Lynn currently manages a portfolio of single-family, townhome and under-development communities, and has previously served on both the Steering and the Triangle Programs Committees for the North Carolina Chapter of the Community Associations Institute (CAI-NC).

Robert Van Graafeiland, AMS

Senior Manager

Robert Van Graafeiland joined PPM as a portfolio manager in 2015, bringing with him over 13 years of management experience in a service-based government agency, as well as over six years of experience as an on-site HOA manager. Robert, who specializes in the management of large-scale communities and villa units, has the Association Management Specialist (AMS) designation from the Community Associations Institute (CAI), as well as a Bachelor’s Degree from UNC-Wilmington and a Master’s Degree from Campbell University in Exercise Science.

Heather Carithers, AMS

Senior Manager

Heather joined PPM in 2014, bringing with her an extensive background in accounting, project management, and client relations. She began her PPM career in our accounting department, and now manages a diverse portfolio of condominiums, townhomes, and new developments. Heather currently holds the Association Management Specialist (AMS) designation with the Community Associations Institute (CAI) and is actively pursuing her Professional Community Association Manager (PCAM) designation. She has a Bachelor’s Degree in Business Administration and a Master’s Degree in Mass Communication from the University of Southern Mississippi.

Nicole Clift, AMS

Community Manager

Nicole Clift joined PPM in 2021 with 14 years of experience working in a large-scale planned community, which she uses to manage a portfolio of single-family and townhome associations. Nicole has a Bachelor’s Degree from Hanover College in Recreational Management as well as her Certified Manager of Community Associations designation (CMCA) from the Community Associations Institute (CAI). She continues to pursue her Association Management Specialist (AMS) certification.

Lindsay Selkirk, AMS

Community Manager

Lindsay Selkirk joined PPM in 2018 and brings over 10 years of experience in the property management industry. She manages an extensive portfolio that includes single-family homes, townhomes, condominiums, and new development communities. Originally from the Adirondacks in New York, Lindsay relocated to Raleigh in 2007. She currently holds her Association Management Specialist (AMS) designations through the Community Associations Institute (CAI) and remains committed to continued professional growth in the community management field.

Monique Wiley, AMS

Community Manager

Monique Wiley joined PPM in 2025 with over five years of experience in HOA management. She currently holds her Association Management Specialist designation (AMS) through the Community Associations Institute (CAI), and she successfully manages a range of community types—ensuring compliance, overseeing budgets, coordinating maintenance, and serving as a reliable point of contact for residents and board members alike. Her approach emphasizes clear communication, strong relationships, and efficient operations, all with the goal of enhancing the value and quality of life in the communities she serves.

Kat Zollinger, AMS

Community Manager

Kat Zollinger is an experienced community manager with over four years of experience in managing homeowner associations. Originally from Indiana and now based in Charlotte, Kat holds their Association Management Specialist (AMS) designation through the Community Associations Institute (CAI), with plans to pursue their Professional Community Association Manager (PCAM) designation in the near future. Kat has expertise in budget management, board governance, vendor oversight, and community engagement and is known for providing a proactive and solutions-oriented approach to ensure well-maintained, harmonious communities.

Chelsea Burke, CMCA

Community Manager

Chelsea Burke came to PPM in 2023 as a licensed North Carolina Real Estate Broker, bringing with her a decade of experience in the home-building industry. Chelsea is a North Carolina native with a Bachelor’s Degree from Queens University of Charlotte in interior design who earned her Certified Manager of Community Associations designation (CMCA) from the Community Associations Institute (CAI) in 2025. Now, Chelsea is continuing to work towards her Association Management Specialist (AMS) designation.

Emily Maggio, CMCA

Community Manager

Emily Maggio joined the PPM team in 2023 as an Operations Manager. Emily has a Bachelor’s Degree from Old Dominion University and a Master’s of Education from Salisbury University. She has eight years of experience in various housing operations, customer service and administrative roles. She earned her Certified Manager of Community Associations designation (CMCA) from the Community Associations Institute (CAI) in October 2025, and is currently pursuing her Association Management Specialist (AMS) designation.

Javan York, CMCA

Community Manager

Javan York joined PPM in 2023 with two years of experience in the property management industry, along with over eight years of experience in customer service, sales, and team management roles. Javan is a native of North Carolina, and was born and raised here in Raleigh. Javan is currently focused on obtaining his Association Management Specialist designation (AMS) from the Community Associations Institute (CAI).

Jessa Kellington, CMCA

Community Manager

Jessa Kellington joined the PPM management team in 2024, bringing with her over 15 years of experience in the home building industry. Jessa is also a licensed North Carolina Real Estate Broker, and she is currently working towards earning her Association Management Specialist designation (AMS) from the Community Associations Institute (CAI).

Anna Michalove

Community Manager

Anna Michalove is a proud Raleigh native with over a dozen years of experience in the community association management industry.  She is a seasoned professional with a deep understanding of property management, board relations, and community development. Anna is a graduate of Wofford College with Bachelor’s Degrees in both Art History and Business, and she is currently working towards earning her Certified Manager of Community Associations designation (CMCA) from the Community Associations Institute (CAI).

Matt Carlan

Community Manager

Matt joined PPM in 2025 with over eight years of dedicated experience in HOA management field.  Additionally, Matt, who is a North Carolina native and graduate of East Carolina University, has 20 years of experience in the residential and commercial real estate industry, and he is currently pursuing his Certified Manager of Community Associations (CMCA) designation through the Community Associations Institute (CAI).

Claudia Mellette

Director of Accounts Receivable

Claudia Mellette has been with PPM’s accounting department since February 2015. She relocated to Raleigh in 2010 and earned her Master’s of Business Administration (with a certification in Human Resources) from the University of Phoenix in 2025. Claudia has eight years of experience in collections, accounts payable, accounts receivable, and she also handles a small portfolio of PPM’s bookkeeping-only clients. She is also working towards obtaining her Certified Manager of Community Associations designation (CMCA) from the Community Associations Institute (CAI).

Mikkie Pickle

Director of Finance

Mikkie Pickle joined PPM in 2020 and currently serves as Director of Finance. With over 20 years of experience in accounting and financial management, Mikkie oversees the finance and accounts payables teams, supports property managers, and works closely with HOA boards to provide clear and accurate financial reporting. She plays a key role in maintaining financial processes, reconciling accounts, and ensuring the integrity of the association’s financials. Mikkie is known for her attention to detail, strong organizational skills, and ability to manage complex financial operations efficiently.

* Certified Manager of Community Associations or CMCA designation provides managers with the fundamental knowledge needed to manage all types of community associations. In order to earn the CMCA designation, managers must successfully pass the CAI Professional Development Program (PMDP) M-100 course, The Essentials of Community Association Management, as well as the CMCA Examination. * Association Management Specialist or AMS designation is the second level in the CAI career development track for community association managers. In order to earn the AMS designation, managers must have at a minimum of two years of verified experience in financial, administrative, and facilities management for at least one association. In addition, managers must have completed the CMCA examination and at least two industry programs. Maintaining the AMS designation requires managers to meet continuing education requirements and comply with the CAI Professional Manager Code of Ethics. * Professional Community Association Manager or PCAM is the pinnacle designation of community association management. It is the highest professional recognition available worldwide to managers who specialize in community association management. The PCAM designation is sought by experienced managers who want to demonstrate advanced skills and knowledge and who wish to be recognized as one of the best and most experienced managers in the nation. Before earning the PCAM designation, a manager must acquire five years of direct community association management experience, complete advanced industry programs, and have successfully earned the CMCA and AMS designations administered by NBC-Regency Communities and CAI, in addition to completing a PCAM thesis. To maintain PCAM status, a manager must meet continuing education requirements and comply with the CAI Professional Manager Code of Ethics.

We proudly offer Community and Office Condominium Management Services to homeowner associations in North Carolina and surrounding areas. Please contact us today for more information on our HOA Management and Developer Services.